COVID-19 POLICY
The perfect venue
The welfare of our guests and staff is always our first priority.
We have worked extremely hard, so when you are able to visit us again, you can do this feeling assured that we have in place all the precautions to minimise the spread of Covid-19 and keep you and your loved ones safe.
We have rethought and reworked our hotel operations. Extensive health and safety guidelines have been prepared and implemented and our teams have been trained, so we can get back to doing what we do best, welcoming you again from 4th July.
The measures we have implemented are explained within the following sections.
To discuss your requirements, please contact us on reservations@therockwell.com, or call us on 0207 244 2000.
Why The Rockwell
Pre-arrival
We recommend that all our guests read through our procedures to ensure that you understand the measures we are implementing to keep you safe.
We would politely request that if you are displaying any COVID-19 symptoms that you contact us to postpone your visit.
Symptoms of COVID-19 include:
• High temperature/fever
• New and persistent cough
• Loss of taste or smell
Arrival/Check In
Perspex screens have been erected, where feasible, to our reception desks to protect you and our staff, arrivals will be managed, where possible, to ensure that the number of guests within reception are limited to abide by the social distancing requirements.
Hand sanitising stations will be located around the common areas of the hotel, including:
• Entrance to the hotel
• Entrance to toilets
• At lift lobbies on the ground floor
Payment for your stay will be by credit or debit card only for the foreseeable future to avoid handling cash.
All high contact surfaces, such as door handles will be regularly cleaned throughout the day by housekeeping.
Key cards will have been sanitised prior to issue with a solution which is known to kill COVID-19.
To limit contact during these times we are very sorry but we will not be able handle your luggage, belongings or show you around your room, this is to make sure that your room is a sterile area just for our guests.
We are always here and ready to help so if you do have any concerns or questions please do ask.
A dedicated entrance and separate exit, where possible, ill be implemented to limit contact between guests, access routes will be advised to you on your arrival
Common Areas
Hand sanitiser stations have been installed around the hotels, namely at the entrance, we request that all guests sanitise their hands on entering our hotels.
An increased cleaning regime has been instigated with our own cleaning team, they will concentrate on high contact surfaces, cleaning every 15 – 30 mins.
Where possible guests are kindly asked to use toilet facilities within their rooms. common toilets are unisex cubicles so can only be used by one person at a time, they will be equipped with sanitising spray and handwash and disposable hand towels.
Signage will be erected around the hotel providing guests and staff information on the most current government guidance.
Lifts are open and available for use, but we kindly request that guests use them on their own so that there is only one person in the lift or in as a family group.
Lifts will be regularly cleaned, but we would suggest that guests, where possible, use stairs.
When walking around the hotel we kindly request that guests abide by the current government guidance in relation to social distancing. Current guidance will be displayed round the hotel.
Rooms
All our rooms will be fully sanitised and cleaned in between stays, with a rota on the door showing when the room was last occupied and cleaned.
Where possible, and dependant on demand, rooms will not be booked out on the same day of a new arrival, we will try to leave a full 24 hours between guests staying in the rooms.
Hand sanitiser and disinfectant wipes will be provided within all our rooms for use.
Fabric items will be sprayed with an approved sanitising solution, which is effective and killing COVID-19 but otherwise harmless to you and us.
To make sure that your room is as safe as possible will be cleaning rooms depending on the length of your stay, unless you request additional cleaning with reception. Clean towels will be provided upon request and we ask that if you require clean towels you advise reception and place them outside your room in the morning. Clean towels will then be provided upon your return.
Our housekeeping staff are checked daily for COVID-19 symptoms and will wear the appropriate PPE when they enter guests rooms.
Dining and Bar
The dining area will be closed until further notice for breakfasts.
We will not be offering drinks at the bar, instead we will be offering a room and table service throughout, if you wish room service then please advise reception.
Checkout
A room bill will be provided upon your check out time.
Payment will be taken automatically for your stay using the credit/debit card we hold on file.
Key cards are to be returned to reception and placed in the key box, which will contain a solution that will kill COVID-19 but is safe to us.
Our Staff
All staff have been trained in our COVID-19 secure procedures and measures.
All staff will be temperature checked upon arrival for work and are required to certify they have not been in contact with anyone with COVID-19 symptoms.
Any staff member who shows symptoms will be sent home immediately and will be required to self-isolate for 7 days prior to returning to work.
Our procedures and measures are constantly under review and will be amended in line with any updates or changes to government guidelines.